|New Patient Guides:
to our practice! You or your clinician has requested a
consultation at our office for your medical condition.
We would appreciate it if you could kindly download new
patient forms, complete them and bring them to the
office at the time of you visit. We expect all patients
to come 20 minutes before their scheduled appointment
If you have already had a consultation performed by one
of our clinicians at Backus or L&M, we ask that you also
follow all instructions for New Patients as stated
Please make sure you bring your medical records with you
or be sure your referring physician is sending them over
to us. We would like your records to be sent to us at
196 Parkway South, Suite 303 – Waterford, CT 06385 or
they can be faxed to us at 860-447-8961. Please bring
all insurance information with you, including a referral
from your PCP if required by your insurance company.
Co-pays are expected at the time of service, prior
to your visit with the Doctor. Thank you.
What to expect at your first
visit with us:
You will be seen by a board certified Hematologist/
You are scheduled for a one-hour appt with the clinician
Your consultation will include: history, physical
examination, review of records, and a plan of care. If
additional lab work is required, we have the ability to
draw it in our office and have certain results available
at the time of your visit.
At this visit, you will have the opportunity to ask
questions and receive pertinent educational material.
At the end of your consultation, a written report will
be forwarded to the referring doctor, with whom your
care will be coordinated.
If you need additional referrals to other specialists,
we will take care of that at the time of your visit. We
will also schedule any additional appointments with our
office, if necessary at that time, as well.
We take pride in serving our patients well, and will
arrange for follow up appointments to discuss any
Should you have any questions or concerns at the end of
your visit, please bring them to the attention of any
staff member with our office.
insurance issues, kindly
visit the following areas within this site for further
• New patient paperwork must be able to be completed
online, an emailed to (email address) – we will create a
company email address for them to send this to.
GUIDE FOR PATIENTS
questions – telephone procedure
All calls should be directed to our office at 443-4455
during office hours. Please state the nature and urgency
of your problem when calling. All non-urgent calls will
be answered before 5:30 pm on regular business days. If
you have an emergency, please ask for a nurse so that we
may respond immediately.
Procedure for evenings,
weekends, and holidays
For emergencies, please call 443-4455. You will be
informed of the pager number of the physician on call.
Please use that number to contact the physician. If your
call is an emergency and the physician does not respond
immediately, please contact the Emergency Room physician
at Lawrence and Memorial Hospital 444-5140. If your call
is not an emergency, please try to contact us during
regular business hours.
Please have all your prescriptions written by your
physician at the time of your appointment. Prescriptions
for narcotics cannot be given outside of regular office
hours or over the phone. An appointment must be
scheduled to obtain narcotic prescriptions. Please
ensure during the appointment that you have an adequate
supply of medications until your next appointment, and
particularly to cover weekends and holidays.
Insurance information and
We participate in Medicare and several managed care
plans. Please notify us of any change in your insurance
prior to your visit. You also have the sole
responsibility to be sure the necessary referrals are in
place before your visit. We are not responsible for any
delay in your visit or any non-payment of services if
you have not obtained the necessary referral paperwork
before your visit.
All co-pays are payable at the time of the visit. Timely
payments keep all of us from having to spend unnecessary
time on this issue and leave us free to respond to your
We reserve the right to charge $25 for each missed or
cancelled appointment if you give less than 24 hours
Our practice provides laboratory services, education,
chemotherapy, psychosocial counseling, nutritional
services, and coordination of care with outside
agencies, such as Hospice or a VNA, in a friendly,
caring environment. We are continually striving to meet
your needs. Please let us know if we can improve our
services in anyway. We appreciate the opportunity to be
of service to you.